Avalara Adds Generative Chat to Bolster Support and Product Experiences for Customers and Partners

Avalara, Inc., a provider of tax compliance automation software for businesses of all sizes, has announced that Avi, Avalara’s generative AI chatbot, is now available in both the Avalara Global Support Portal and the Avalara Portal product interface. Avi provides conversational support to help customers and partners find answers and resolve issues faster and easier.

Avi is trained based on Avalara’s custom knowledge base and is constantly learning and improving. With Avi, customers save time by receiving faster answers to their product questions, assistance troubleshooting common issues, and directions on additional resources when they need more help.

“Avalara has been leveraging AI and automation inside our business for years to improve the way we work and deliver products to market,” said Jayme Fishman, Chief Strategy and Product Officer at Avalara. “We are excited to bring the power of AI externally and make it accessible to our customers and partners who are able to leverage self-serve solutions to problems and, when needed, turning to our human support teams to support more complex scenarios.”

The launch of Avi is part of Avalara’s ongoing mission to use AI innovation to support ease of use for customers and partners, while minimizing errors, expanding and expediting coverage of compliance areas, and streamlining internal processes. Additional new AI-driven solutions that further improve the Avalara user experience will be available soon. To learn more about Avi, click here.